[澳洲,情報]圖解RSA酒證Galaxytraining線上課程流程(含口試答案)

看看圖-Galaxytraining線上課程詳細介紹

這邊介紹我使用的RSA線上課程網站:Galaxytraining

其實RSA(酒證)可以跟RSG(酒牌)一起考,工作的選擇性會更廣泛一些。
該網站是完成習題測驗後再付款,所以有空隨時都可以開始。

*知識評估:

有100題測驗練習(選擇題、一點點填空題)。
有Powerpoint可以下載,但不建議從PPT慢慢看,最好的方法是,直接念測驗題一邊對照PPT念最快,大概一天3小時,一到兩週可以念完。
而且提供下載的PPT也可以複製擷取文章段落,所以可以依邊翻譯一邊唸英文。
最後會有測驗,測驗都是翻書考,沒有時間限制,可以邊查邊做,但會有做寫錯次數的限制,錯超過限制的話需要打電話給官方人員重新開啟會很麻煩,所以要小心作答盡量不要寫錯。

簡單的測驗是看PPT後回答問題,但是建議可以直接去看題目後再回PPT找答案


過程好好讀的話,真的可以了解一些酒精類對人體的傷害等常識,我覺得受益良多呢!


有一些是看影片回答選擇題的練習


最後幾題就是假設某些情境,選擇要回答的問題


有看到好的句子都要記得抄下來,後面的口說測驗可以用到


測驗中還有一些好玩的題目,像是要挑工具、杯子、酒

*繳費:


做完練習和測驗後,他才會叫你繳錢



(已右鍵翻成中文的頁面)
繳費前要先去把自己的個人資訊完成,並上傳護照影本


(已右鍵翻成中文的頁面)
另外需要註冊USI國際學生證明,不用錢、五分鐘完成


課程費用$17.99
另外加$15澳,印出你的紙本證件及一張塑膠卡,建議其實可以不用加,費用有點貴,可以自己電子檔列印就可以了。
我傻傻買了紙本證件及一張塑膠卡,其實根本不需要,可以把這筆錢省下來。

口頭評估:


有4題口試,要錄音上傳。
考試內容為面對不同的客人與狀況,需作出不同的應對,所以前面在練習的時候,有看到不錯的拒絕例句要記得寫下來。
讓我煩惱了一段時間,我的回答會放在下面可以參考。

審核:

審核成功後,就可以直接收到電子證書,最快幾小時慢一點一天。
有申請紙本的話過兩天就會寄出你的紙本證書,快的話約一週後就會收到。


登入頁面就可以看到審核狀況


我是當天晚上就收到email了!可以直接下載電子證書,未來工作要求的時候再印出來就可以了。

口試題目答案參考

如果題目不會隨機改變的話,應該是可以參考我的答案的(笑)

*第一題:

[題目]
You encounter this customer (click to see video). This customer is sober but approaches the bar counter and orders a triple shot of whiskey. What will you say to such a customer?

[回答]
1.拒絕服務:I am sorry sir, we don't offer that kind of drink.
2.拒絕理由:Because that is not a standard drink.
3.建議解決方案:How about other drinks on the menu? 

*第二題:

[題目]
He is falling over and is displaying violent lessons – breaking glass, shouting at Staff and other customers, etc. Being a responsible staff member, you have refused to serve more alcohol and asked the customer to leave. This customer gets further aggressive and abusive and refuses to leave. How will you handle this situation?

[回答]
1.拒絕服務:
I am sorry sir, we can’t serve you more alcohol today.
2.拒絕理由:
Have you seen the signage? We are a Legal place.
Please calm down. You should stop your behaviour.  
Or we ‘ll call a security staff or police.
3.建議解決方案:
You can go home or we can call a taxi for you.
There is no way to give you more alcohol today.
Welcome back at other nights.

*第三題:

[題目]
A customer approaches the bar counter and orders an alcoholic beverage. You notice that the customer is intoxicated and her speech, balance and coordination is affected. Her eyes are red and glassy and she is careless about her personal grooming. She starts crying and gets very Upset when you refuse to serve her further alcohol. What will you say to the customer in this situation?

[回答]
1.拒絕服務:
Your eyes are red, are you okay?
I am sorry I can’t give you more drink today.
2.拒絕理由:
It’s safety for you to stop drinking tonight.
3.建議解決方案:
How about soda?
Do you have friends who can drive you home?
Or we can call a taxi for you? 

*第四題:

[題目]
You encountered this customer (click to see video). This customer is sober and friendly but looks like she may be underage. What will you say to such a customer?
[回答]
Hello, may I check your ID.
Because of the law. We can’t serve the custom who is underage.

其他延伸閱讀

4 則留言:

  1. 你好 看完這篇後正在跟你做這個
    但卡在97題[Reporting an Incident]
    無論怎麼選也是錯
    請問你做的時候也有這問題嗎?

    回覆刪除
  2. 有誒,就是邊做邊截圖的
    不過我不記得題目內容了qwq

    回覆刪除
  3. 请问有RSG的答案么?主要是后面的视频题。谢谢

    回覆刪除
  4. 當然沒有呀!自己的作業自己寫啦ψ(`∇´)ψ
    都已經洩口試題了,想考過還是要乖乖念書哦!

    回覆刪除

Instagram